Mitel Infrastructure

Companies across the globe rely on Mitel to power 2 billion connections every day so they can connect, collaborate and take care of their customers.

Simply Communicating with Mitel MiVoice Business

“Do more with less” has become the mantra of many businesses today. At the same time, IT organizations are striving to focus on more strategic objectives that drive competitive advantage and tangible value for their business. Mitel MiVoice Business (formerly Mitel Communications Director (MCD)) delivers the seamless integration of voice, mobility, unified messaging, presence, conferencing, collaboration, applications, and more – enabling faster, more effective communication.

MiVoice Business gives you freedom:

  • Freedom of a single, cloud-ready software stream that can be implemented on any network, any infrastructure, or any platform
  • Freedom of an “in-office” experience from anywhere, on any device
  • Freedom to benefit from sales and marketing support from Mitel to build your customer base and create even greater growth and revenues

Mitel MiVoice Business

MiVoice Business 6.0 provides enhancements that further reinforce the freedom Mitel gives our customers and partners. Key areas of enhancement include:

  • Location Based Services
  • Twinning
  • Device Independent Hotdesking (SIP and Softphone)

““Do more with less””

Mitel 3300 Controllers

The Mitel Communications Director (MCD) delivers the seamless integration of voice, mobility, unified messaging, presence, conferencing, collaboration, applications, and more – enabling faster, more effective communication. Mitel’s innovative call control software allows your customers to operate their communications system with flexibility, ease, and reliability on their choice of platform. In addition to MCD software-based and virtualized deployments, Mitel offers a family of hardware-based Mitel 3300 Controllers which scale to suit a wide range of customer requirements.

  • The 3300 CX and CXi Controllers, which can be deployed for the smaller business, or as part of the enterprise edge for large networks – in this capacity, the controllers can either be deployed as a survivable branch solution for centralized deployments, or as a dedicated PBX operating as part of a larger distributed network.
  • The MXe Controller, which offers greater scalability in terms of user and trunk capacity, and also offers hard drive and power redundancy.
  • The MXe Server, which can operate as a high density user controller for larger enterprise deployments.
  • The AX Controller, which is ideal for high density analog requirements, either as a stand-alone solutions, or as part of a larger network deployment.
  • Mitel 3300 CXi (150 devices)
  • Mitel 3300 AX (300 devices)
  • Mitel 3300 MXe Base (350 devices)
  • Mitel 3300 AX Hospitality (576 devices)
  • Mitel 3300 MXe Expanded (1500 devices)

Mi Cloud

Cloud is the new way to deploy business communications.  The powerful combination of unified communications, collaboration and shared infrastructure promises better communication, simplified support and reduced cost.


Mitel® MiCloud Business is an affordable and feature-rich phone system for small to mid-sized businesses. Fully hosted, maintained and supported by Energia, you receive great call quality, industry-leading reliability and an easy-to-manage phone system with no upfront costs.


More than a typical phone system, MiCloud Business extends the cloud-based telephony delivery model to include everything your business needs to communicate efficiently and cost effectively. Built using Mitel’s award-winning telecommunications technology and designed with simplicity and everyday business use in mind, MiCloud Business offers an excellent selection of monthly plans and phones from which to choose. Our consultants work with you to customize a phone system that precisely fits your needs and budget.

Business Telephones

From affordable entry-level phones to products that deliver advanced applications to the desktop, Mitel offers a broad range of IP phones, consoles, conference units and peripherals.
Building on a legacy of success at the desktop Mitel phones combine the ergonomics, feature-richness, and voice quality users expect

Mitel IP Phones

IP Desktop Applications

The Mitel 5300 Intelligent Phone Application provides a simple, intuitive on-screen searchable directory of both corporate (Microsoft® Active Directory®) and personal contacts (Microsoft Outlook®), and includes presence information for the entire directory list righ on the phone’s display.

Mitel 5312 IP Phone

Mitel 5312 IP Phone is a dual-port, dual-mode, enterprise-class IP phone with full-duplex speakerphone, a 40-character backlit display and user-programmable access to features and applications.

Mitel 5320e IP Phone

The Mitel 5320 IP Gigabit Phone is an economical, entry-level, self-labeling enterprise phone that is specifically designed for communications-intensive companies that require a converged IP infrastructure to deliver productivity and customer-enhancing applications and services to the user desktop.

Mitel 5324 IP Phone

Mitel 5324 IP Phone is a dual-mode, dual-port enterprise-class IP phone with a multi-line display that provides users fast and easy access to the features and applications enabled by Mitel’s IP communications platforms. The 5324 IP Phone is designed for power users, such as teleworkers, remote workers, and ACD agents or supervisors, who require an expanded range of programmable features.

Mitel 5330e IP Phone

The Mitel 5330 IP gigabit Phone is a next-generation, full-feature enterprise class phone that provides users with a large graphics display, Dual Mode Protocol SIP / MiNet, Wideband Audio support, HTML Applications Toolkit built in, and 24 programmable self-labelling keys that provide one-touch access to speed calls, and much more

Mitel 5340 IP Phone

The Mitel 5340 IP Phone is a new generation phone that can be customized to a specific user and includes a large (backlit) graphics display, Dual Mode Protocol SIP / MiNet, Wideband Audio support, HTML Applications Toolkit built in, and 48 programmable self-labelling keys that provide one-touch access to speed calls, and much more.

Mitel HTML Desktop Toolkit

The Mitel HTML Desktop Toolkit will turn your Mitel 5330 or 5340 IP Phone into a customized business solution. Easy-to-make intelligent phone applications let you replace the standard graphical user interface, add a branded screen saver, create full-page applications, and much more, all using simple HTML, JavaScript, and TelML Tags.

Mitel 5360 IP Phone

The Mitel 5360 IP Phone is an exciting, next-generation desktop device that provides a color touch display to graphically deliver rich applications to general business or across multiple vertical market sectors. Demonstrating Mitel’s continued focus on the user, the 5360 IP Phone delivers easy-to-use, one-touch access to many phone features and applications.

Mitel IP Peripherals and Consoles

Mitel 5610 DECT Handset and IP DECT Stand

Mitel’s newest peripheral for the desktop portfolio, the Mitel 5610 DECT Handset and Mitel IP DECT Stand, is an unique accessory that offers unprecedented convenience and limited mobility for IP Phone users.

Mitel Cordless Accessories

The Mitel 5320 IP Gigabit Phone is an economical, entry-level, self-labeling enterprise phone that is specifically designed for communications-intensive companies that require a converged IP infrastructure to deliver productivity and customer-enhancing applications and services to the user desktop.

Mitel IP Programmable Key Modules 12 and 48

The Mitel 5412 and 5448 IP PKMs can easily add 12, 48 or up to 96 buttons to the existing 24 buttons of the 5224, 5235 or 5324 IP Phones. IP PKM 48 Button units can also be attached to the 5540 IP Console.

Mitel UC360 IP Conference Unit

Imagine being able to engage in rich, productive multimedia collaboration with co workers, partners, and customers — as easily as making a phone call. With the MiVoice Video Phone, you can do just that.

MiVoice Video Phone is a first-of-its-kind device designed for the personal office and traditional meeting space of any size business. Created in response to customer requests for a more cost-effective way to foster collaboration and innovation, the MiVoice Video Phone combines in-room presentation display, multi-party audio conferencing, and video collaboration for remote participants into a single, easy-to-use device.


With its compact design, embedded intuitive touchscreen, and ease of deployment, the MiVoice Video Phone empowers businesses to transform video collaboration from a special, infrequent event into a natural part of the workday.

Mitel Business Console

The Mitel® MiVoice Business Console is a PC-based attendant console and administration application for the MiVoice Business platform. Using an intuitive user interface, the MiVoice Business Console offers quick access to call processing and telephony features – all from your PC. With teleworker support, the corporate answering point is flexible and mobile. Attendants can now work from anywhere, at anytime.

Headsets for Mitel Phones

GN and Plantronics offer mobile headsets to address the cordless and mobile phone market, next-generation computer audio headset products for computer applications, and corded and cordless headsets for the office, small office / home office, and contact centers.

Mitel Applications

MiContact Center

The delivery of quality customer service is changing at a rapid pace with the accelerated adoption of cloud-based solutions, the incorporation of multimedia, and the impact of smartphones and tablets. To meet these demands, Mitel delivers MiContact Center, which captures the voice of the customer across multiple channels, measures agent and contact center effectiveness, all in support of delivering a personalized, quality customer experience.

Mitel offers different contact center solutions targeted at different customer types and requirement, including:

  • MiContact Center Business
  • MiContact Center Solidus
  • MiContact Center Office
  • MiContact Center for Microsoft Lync
  • MiContact Center Outbound
  • MiContact Center Live

MiContact Center

Mitel MiCollab

Mitel MiCollab is an integrated suite of applications that work seamlessly to provide all the tools users need to effectively communicate and collaborate with colleagues, customers, and partners.


MiCollab makes it easy to manage all aspects of day-to-day interaction for workers in any role, no matter where they are or how they choose to be productive. For organizations large or small, MiCollab delivers competitive advantage and drives business success.


Key Benefits Include:

  • Enhanced productivity and innovation
  • An in-office experience anywhere, any time, on any device
  • Reduced costs to deliver a fast return on investment
  • Leveraged cloud services applications


Key Components and Features Include:

  • MiCollab Client
  • Unified Messaging
  • Audio, Web and Video Conferencing
  • Teleworker Capability

Unified Messaging

Mitel NuPoint Unified Messaging

There can be a lot of places to look for messages from the fax machine to voicemail, to email – that’s also a lot of passwords for users to remember. Mitel NuPoint Unified Messaging™ (UM) simplifies message retrieval – users retrieve voice, text, and fax messages from one synchronized message store using the device that suits them best.

Mitel Speech Auto-Attendant

Inbound callers need to speak with a specific person in your company. Mitel’s Speech Auto-Attendant provides callers with quick self-serve access to company resources.

Flexible Deployment Options

NuPoint UM delivers a common set of user features in different packages that meet the scale and reliability requirements of all businesses:


NuPoint UM Standard Edition is a full-featured and flexible unified messaging solution with a low total cost of ownership and scales to 57,000 mailboxes.

  • NuPoint UM Single Server delivers a high level of reliability and resiliency, and scales to 120,000 mailboxes.
  • Virtual NuPoint UM is qualified for VMware® vSphere™. Supporting up to 120,000 mailboxes, it delivers a highly available solution to meet the local and geo-diverse business continuity needs of today’s corporations, including support for VMware Site Recovery Manager, and other vCenter™ Management Tools.
  • NuPoint UM MiCollab (Mitel MiCollab, formerly Mitel Applications Suite) Edition. NuPoint UM is available as part of Mitel’s complete unified communications and collaboration solution. Users on MiCollab NuPoint UM can easily access additional UCC functionality like collaboration, presence and mobility through the MiCollab user portal or Mitel MiCollab Client (formerly Mitel Unified Communicator® Advanced (UCA)) client.

Speech Auto-Attendant – Easy Call Flow Management

The speech auto attendant in NuPoint UM can be used for incoming calls at the attendant level, so callers just say a name or department and are automatically transferred to that number.

For an enhanced caller experience NuPoint UM Call Director can be used to create standard call flows and greetings in the same voice so that every branch office greets callers the same way.


The Speech Auto-Attendant is flexible enough to also be used by employees to easily connect with each other by speaking a name – whether they are in a conference room, in their car, or at their desk. Just say a name and the connection happens automatically.


Mitel MiVoice Border Gateway

Today, the face and nature of the traditional office work place is changing with increasing requirements for employee mobility and work location flexibility. To ensure enhanced productivity, companies are leveraging their investments in a Mitel IP PBX by extending unified communications capabilities over the Internet to remote or home workers via IP phones, soft phones and Wi-Fi/dual-mode phones. However, opening up the company’s internal network to allow employees to connect from anywhere, any time (from hotspots, hotels and home offices) raises a host of security concerns.


To ensure the deployment of secure internal and external workspaces, the Mitel MiVoice Border Gateway provides comprehensive threat protection, strict access control, and privacy in a single server. This solution securely enables remote employees to work and collaborate productively by having a complete in-office unified communications experience without being physically in the office.

The MiVoice Border Gateway is the next step in the evolution of the Mitel Teleworker Solution for businesses of all sizes and Service Providers. MiVoice Border Gateway is a platform which enables the secure deployment of multiple services in a number of network edge scenarios:

Teleworker Service

A secure plug & play solution for remote workers;

s in a number of network edge scenarios:

SIP Trunk Proxy Service
Serves a SIP-aware firewall at the edge of the company network and eliminates the need for 3rd party firewall devices from other vendors, simplifying configuration and deployment; and

Application Web Proxy Service
Enables trusted connectivity between company LAN and the Public Internet to provide secure access for Mitel Unified Communications via Mitel MiCollab (formerly the Mitel Applications Suite (MAS)).


Workforce mobility is an essential component of today’s enterprise. With Mitel wireless IP telephones, organizations can extend the reach of their communications network, improve customer service and enhance overall team effectiveness.


Mitel offers a choice of full-featured, integrated wireless IP solutions to suit your geographic and technology preferences (DECT and Wi-Fi / 802.11). These solutions permit the easy addition of wireless IP handsets to an existing Mitel IP communications platform.


Organizations with legacy PBX environments can also access the benefits of wireless IP solutions. Using a Mitel IP communications platform as a wireless gateway, you can add full wireless IP functionality to an existing PBX in an incremental fashion and avoid the need for expensive PBX upgrades.

“building on a legacy of success”

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