OfficeServ Series

Modular Design

The OfficeServ 7000 comes in four variants, from the entry level 7030 to the 7100, 7200 and 7400. The systems can be configured to accomodate 4 to 480 extensions at a single site and combined to link 1,000 sites. Systems use common interface modules and can utilise the same software applications and terminals.

Remote Working Capability

The OfficeServ 7000 is an industry leader in the easy deployment of VoIP home-working, providing greater flexibility whilst maintaining control of employees and costs. As well as increasing employee productivity and keeping employees better connected.

Cost Reduction

The OfficeServ 7000 Series can help to reduce costs within any business. With the 7000 Series you can install and manage remote sites without leaving your office, implement centralised cost tracking, security alerts and departmental billing. All these measures help to reduce total cost of ownership.

SMT-i3100

The Samsung i3100 series IP telephone is a simple but elegant design, ideally suited to users with general day to day telephone requirements. The i3100 is easy to use and is a perfect solution for almost anywhere in the work place from the production floor to the management offices, as well as in common areas such as hotel lobbies and reception areas.

Other environments where the i3100 is ideal includes classrooms, kitchen areas and retail check outs, in fact almost anywhere where general telephone use is required. The i3100 design provides a smaller footprint than the 5200 series phones making them well suited for use where space is at a premium. As an entry level phone, the i3100 phone provides a number of high value features such as full hands free capability and programmable soft keys, yet offers maximum cost-effectiveness for customers with budgets to manage.

SMT-i3105

The i3105 IP telephone provides access to the key features of the OfficeServ 7000 underpinned by best in class IP technology. Offering a small desktop footprint and with the ability to wall mount, the i3105 is ideal for general office, industrial or retail solutions use through its ability to support either handset, full duplex hands free or headset use.

When integrated with desktop applications, the i3105 is effective in more demanding customer contact call centre environments. The i3105 presents an intuitive interactive context screen menu to the user providing one of the easiest user interfaces in the market. The i3105 also allows for seamless hot-desking enabling users to log in to any IP handset. This allocates the users personal details including extension number, direct dial and handset configuration to the desk in use at that time. The i3105 also features 5 BLF keys.

SMT-i5220

The SMT-i5220 IP telephone supports the full feature set OfficeServ7000 and added UC (Unified Communication) integration in a modern stylish; ergonomic design. The i5220 can be wall or desk mounted and supports dual handset/headset use with dedicated headset & handset ports.

The phone supports 24 Soft programmable keys with embedded lamp indication. Soft keys can be configured as either a one touch feature (a lamp indicates whether the feature is active or not) or as Busy Lamp Field (BLF) key indicating the status of nominated users, in or outside the building, with three status indications Busy, Free or In Meeting. Users are prompted to the most relevant features to use as they conduct any call transaction through the phones intuitive context driven display making the i5220 one of the easiest phone to use in class.

SMT-i5243

The i5243 IP telephone offers the most advanced feature set including supporting Unified Communications (Presence), Video and XML Open Standard Architecture via a full colour high definition LED screen.

The phone supports 14 programmable keys with embedded lamp indication which can be configured as either a one touch feature or as Busy Lamp Field (BLF) key indicating the status of nominated users, in or outside the building, with three status indications; Busy, Free or In Meeting. The SMT-i5243 supports the XML Open Interface allowing 3rd party applications to push through to the rich colour display of the phone. Surrounding the screen are 10 context buttons allowing users to interact with the award winning user interface or any bespoke XML software application. In addition, the phone potentially supports high definition video streaming directly into the screen.

SMT–i5264

The SMT-i5220 IP telephone supports the full feature set OfficeServ7000 and added UC (Unified Communication) integration in a modern stylish; ergonomic design. The i5220 can be wall or desk mounted and supports dual handset/headset use with dedicated headset & handset ports.

The phone supports 24 Soft programmable keys with embedded lamp indication. Soft keys can be configured as either a one touch feature (a lamp indicates whether the feature is active or not) or as Busy Lamp Field (BLF) key indicating the status of nominated users, in or outside the building, with three status indications Busy, Free or In Meeting. Users are prompted to the most relevant features to use as they conduct any call transaction through the phones intuitive context driven display making the i5220 one of the easiest phone to use in class.

SMT-i5210

The SMT-i5210 IP telephone supports the full feature set OfficeServ7000 and added UC (Unified Communication) integration in a modern stylish; ergonomic design.

This includes an LCD screen, 14 programmable keys and direct access to voice mail, call logs and system directory are just a few of the items accessible at the touch of a button giving you a clear window to your communications world. Flexible design allows the handset to be positioned at 30 degree and 60 degree on your desk or if required wall mounted with a separate bracket.

Samsung Communicator

OfficeServ Communicator is an integrated communications application able to bring together voice, video and instant messaging communications.

It also adds administration functions to personalise your handset, and high-end functionality scalable to your business. Get access to big system functions at a price to match your business size.

OfficeServ Communicator provides benefits including the ability to dial direct from your Microsoft Outlook contacts list, to see a list of who has called you, who you have called, any missed calls and simple redial on any of the numbers. OfficeServ Communicator provides these functions and many more, with the simple to install software it makes it even easier for you to get these features on to your individual PC.

Video communications are rapidly becoming as important as voice. With the OfficeServ Communicator, making a video call is as simple as making a voice call. If you have a simple web cam attached to your PC, OfficeServ communicator will make a call to a similarly equipped remote worker and the video call is automatically set up. There is even the option to extend this to a simple video conference, just call the other people you want to join and they are added to your call. If they don’t have video capability they can still join. Saving you writing up the minutes, the simple recording feature allows you to recall what has been discussed at the meeting. All you have to do is press the record button, the voice and video is then saved to your PC.

Clear Benefits

• Integrates with new IP terminals so that no server is required for entry level module.
• Licensed on a per user basis with no initial server license required making it scalable down to the smaller user.
• Simple add hoc call recording to local PC
• Simple add hoc video recording to local PC
• Presence and presence management
• White boarding
• Application sharing
• Screen popping of contact information
• Screen popping of MS Outlook contact list
• Click to dial from own application or MS Outlook
• Configuration tool for handset, features, ringtones, pictures, phonebook
• Dual mode – Standalone SoftPhone or used in conjunction with a handset.

By utilising a modular application structure the OfficeServ Communicator can easily be enhanced to include full Instant Messaging and Presence. This is now an essential tool for businesses that use remote workers or are even located in a large premises. This will save you wasting time trying to call people who are not at their desks or who do not wish to be disturbed if they are working on a priority project.

Simple clear icons show the status of members and phones. If you need to communicate with another user but a phone call is too intrusive and an e-mail might get ignored, Instant Messaging (IM) is often the preferred communication medium. With OfficeServ Communicator this function is fully integrated and opens up further communication channels. An IM communication can be escalated to a voice and video communication with application sharing and white boarding and all details can be recorded and played back later.

Key Features

• Personalise Wallboards showing agent statistics and call queue statistics
• Access 15 different live reports to monitor trunks, stations, call centre, operator and VM/AA activity
• Access over 40 statistical reports on trunks, stations, voicemail, call centre and operator group statistics Schedule reports for daily, weekly or monthly statistics
• Set up automatic emailing of scheduled reports to managers and supervisors
• Access graphical views of historical and real time reports
• Export/print reports and graphs to Excel with one click
• Centralised storage and reporting for multiple OfficeServ systems (max. 8)

Monitor customer satisfaction levels

• See the real time status of call centre queues and agents
• Create personalised Wallboards showing number of calls waiting, available agents and abandoned calls
• Apply thresholds on Wallboard fields to display alerts, e.g. an excessive amount of calls in a queue would be highlighted in red allowing supervisors to manage the volume by logging in more agents
• Measure call centre staff performance, especially that of trainees, and maintain quality control

Samsung Dataview

OfficeServ DataView is a call monitoring and historical reporting package as well as a comprehensive traffic reporting and analysis tool for OfficeServ system management.

Ideal for call centre environments and organisations requiring reporting, OfficeServ Dataview provides statistical reports, real time monitoring and scheduled reports on the call traffic of a Samsung OfficeServ system using a web-based user interface.

OfficeServ Dataview provides high level integration with the OfficeServ Automatic Call Distribution (ACD) system, and includes detailed monitoring and reporting on Queues, Agents and Trunks, plus a comprehensive selection of data that meets most call centre requirements – Total Calls, Calls Answered, Abandoned Calls, Talk Time and Average Wait Time

Samsung Operator

OfficeServ Operator is fully integrated with your voice and data infrastructure to maximize the responsiveness your organization.

OfficeServ Operator is an easy to use PC-based console specifically designed for frontline staff (operators) so that they can handle high volume call traffic as smoothly as possible. OfficeServ Operator works in conjunction with the Samsung OfficeServ handset.

For businesses with multiple locations, the multisite operator when used with Samsung’s network protocol allows a centralised operator to manage calls for the enterprise. This maximises efficiency and reduces staff costs with no loss of customer service.

Key Features

• Easy to navigate graphical user interface (GUI)
• Control calls from the desktop
• Use either mouse or keyboard shortcuts for flexible and intuitive call control
• Display the status of each extension on the system with the Busy Lamp Field display
• Review extension information across the entire system, such as call forwarding set, number of unread voicemail and absence messages

Process calls faster and more efficiently

Key Features

Remote Fax Retrieval

Easy Management

Samsung Dataview

The OfficeServ IP-UMS truly unifies all your Voice Mail and Fax Mail, making your business more responsive, flexible and efficient.

The OfficeServ IP-UMS voice processing and Unified Messaging application provides a unified messaging platform allows employees to send and recieve any type of messages 24 hours a day, 7 days a week.

Easy to use and manage, the OfficeServ IP-UMS can help your business reduce the number of missed or dropped calls, increase efficiency and improve the levels of customer service you provide. Administrator reports also allow you to view how effectively your investment is being utilised. For example OfficeServ IP-UMS can report how many voice and fax messages each user has taken, or how many times an individual Auto Attendant option is chosen.