Telecommunications :: Mitel

Communications Infrastructure
Leveraging our industry expertise, Mitel has developed a complete range of communications platforms designed to meet the needs of any business and provide the tools to improve productivity and efficiency for a tangible return on investment.
Mitel’s line of communications platforms addresses both small business and large enterprise, providing extensive telephony features, robust call control, and support for a wide range of innovative desktop devices and applications.

Mitel 3300 Controllers
Highly scalable IP-PBX that supports Mitel Communications Director, provides extensive features, and supports a wide range of innovative desktop devices and applications for medium-to-large enterprises. 3300 ICP is an integral element of the Mitel communications platform portfolio of products that facilitate business-wide communication and collaboration, enhance workforce mobility and extend enterprise connectivity, improve client service and contact management, provide tools to manage communication overload, and reduce total cost of ownership.
Running the Mitel Communications Director (MCD) software, Mitel offers a familly of 3300 Controllers which allow the system to be deployed into many varied environments. The controllers offer great flexibility, as they can be deployed asa full IP-PBX with all services, trunks and legacy connections integrated, as a media gateway for larger networks, or to provide connection to legacy services for those choosing to run the MCD software on Industry Standard Servers, or as the enterprise edge for centralized networks that require survivable solutions for their remote sites.
The family comprises the:
- The 3300 CX and CXi Controllers, which can be deployed for the smaller business, or as part of the enterprise edge for large networks - in this capacity, the controllers can either be deployed as a survivable branch solution for centralized deployments, or as a dedicated PBX operating as part of a larger distributed network.
- The MXe Controller, which offers greater scalability in terms of user and trunk capacity, and also offers hard drive and power redundancy.
- The MXe Server, which can operate as a high density user controller for larger enterprise deployments.
- The AX Controller, which is ideal for high density analog requirements, either as a stand-alone solutions, or as part of a larger network deployment.
Business Telephones
From affordable entry-level phones to products that deliver advanced applications to the desktop, Mitel offers a broad range of analog, digital, and IP phones, consoles, conference units and peripherals.
Building on a legacy of success at the desktop Mitel phones combine the ergonomics, feature-richness, and voice quality users expect.
Mitel IP Phones

IP Desktop Applications
The Mitel 5300 Intelligent Phone Application provides a simple, intuitive on-screen searchable directory of both corporate (Microsoft® Active Directory®) and personal contacts (Microsoft Outlook®), and includes presence information for the entire directory list righ on the phone's display.

Mitel 5302 IP Phone
Mitel 5302 IP Phone is a dual-port, two-line IP phone that supports compression and is designed for users requiring access to basic telephony and messaging services

Mitel 5304 IP Phone
Mitel 5304 IP Phone is a cost-effective entry-level display phone that provides access to the features and applications enabled by Mitel's IP-based communications platforms. It is a dual-mode, dual-port, two-line phone with a 40-character backlit display.

Mitel 5312 IP Phone
Mitel 5312 IP Phone is a dual-port, dual-mode, enterprise-class IP phone with full-duplex speakerphone, a 40-character backlit display and user-programmable access to features and applications.

Mitel 5320 IP Phone
The Mitel 5320 IP Phone is an economical, entry-level, self-labeling enterprise phone that is specifically designed for communications-intensive companies that require a converged IP infrastructure to deliver productivity and customer-enhancing applications and services to the user desktop.

Mitel 5324 IP Phone
Mitel 5324 IP Phone is a dual-mode, dual-port enterprise-class IP phone with a multi-line display that provides users fast and easy access to the features and applications enabled by Mitel's IP communications platforms. The 5324 IP Phone is designed for power users, such as teleworkers, remote workers, and ACD agents or supervisors, who require an expanded range of programmable features.

Mitel 5330 IP Phone
The Mitel 5330 IP Phone is a next-generation, full-feature enterprise class phone that provides users with a large graphics display, Dual Mode Protocol SIP / MiNet, Wideband Audio support, HTML Applications Toolkit built in, and 24 programmable self-labelling keys that provide one-touch access to speed calls, and much more

Mitel 5340 IP Phone
The Mitel 5340 IP Phone is a new generation phone that can be customized to a specific user and includes a large (backlit) graphics display, Dual Mode Protocol SIP / MiNet, Wideband Audio support, HTML Applications Toolkit built in, and 48 programmable self-labelling keys that provide one-touch access to speed calls, and much more.

Mitel 5360 IP Phone
The Mitel 5360 IP Phone is an exciting, next-generation desktop device that provides a color touch display to graphically deliver rich applications to general business or across multiple vertical market sectors. Demonstrating Mitel's continued focus on the user, the 5360 IP Phone delivers easy-to-use, one-touch access to many phone features and applications.

Mitel 5560 IPT
The Mitel 5560 IPT is a dual display / dual handset, multi-line trading appliance that is made especially rugged for operation within the high call-activity environment typified on trading floors.

Mitel HTML Desktop Toolkit
The Mitel HTML Desktop Toolkit will turn your Mitel 5330 or 5340 IP Phone into a customized business solution. Easy-to-make intelligent phone applications let you replace the standard graphical user interface, add a branded screen saver, create full-page applications, and much more, all using simple HTML, JavaScript, and TelML Tags.

Mitel Navigator
Mitel Navigator® is a breakthrough communications device that radically enhances the meaning of voice, video and data convergence on the desktop. The Mitel Navigator application provides rich, seamless integration with the Microsoft® Office environment, increasing user productivity.
Mitel IP Peripherals and Consoles

Mitel 5610 DECT Handset and IP DECT Stand
Mitel's newest peripheral for the desktop portfolio, the Mitel 5610 DECT Handset and Mitel IP DECT Stand, is an unique accessory that offers unprecedented convenience and limited mobility for IP Phone users.

Mitel Cordless Accessories
The Mitel® Cordless Handset and Mitel Cordless Headset allow the user to have personal area mobility with a potential range of up to 300 feet from their desk within their office or adjacent offices, while still communicating via their desktop phone.

Mitel Gigabit Ethernet Stand
Mitel cost-effectively extends the bandwidth capabilities of our IP phones with the Gigabit Ethernet Stand. This unique add-on accessory provides customers with a migration path that is flexible and protects their capital investment at the desktop.

Mitel Wireless LAN Stand
Mitel's Wireless LAN Stand is a unique accessory that provides many of Mitel's wired IP phones with 802.11 wireless connectivity. It can act as a wireless client, or as an Access Point, providing a wireless environment for multiple IP phones and wireless devices.

Mitel IP Programmable Key Modules 12 and 48
The Mitel 5412 and 5448 IP PKMs can easily add 12, 48 or up to 96 buttons to the existing 24 buttons of the 5224, 5235 or 5324 IP Phones. IP PKM 48 Button units can also be attached to the 5540 IP Console.

Mitel Line Interface Module
Discrete optional module that integrates into the 5224, 5235, 5324, 5330, 5340 or 5360 IP Phones and provides a separate connection to an analog line. The patented Line Interface Module enhances the Mitel Teleworker Solution, and extends Mitel's resiliency strategy for IP communications from the core of the network to the desktop!

Mitel 5310 IP Conference Unit
Full duplex IP audio conference unit features exclusive acoustic beam forming technology to eliminate ambient room noise and sidebar conversations, and is supported across a range of IP Phones.

Mitel 5550 IP Console
The Mitel® 5550 IP Console is an advanced PC-based enterprise attendant solution with a highly intuitive graphical user interface (GUI) that utilizes screen-based call status along with call handling prompts, and real-time busy lamp field (BLF) status, making it the complete answer point solution for any corporation.

Headsets for Mitel Phones
GN and Plantronics offer mobile headsets to address the cordless and mobile phone market, next-generation computer audio headset products for computer applications, and corded and cordless headsets for the office, small office / home office, and contact centers.
Mitel Applications Suite
Simply Communicating®
Uncovering new sales opportunities in a highly competitive market requires a communications strategy. Knowing when, where, and how the customer wants to communicate is key to business success.
Mitel Applications Suite
The Mitel® Applications Suite (MAS) provides a rich set of advanced software applications, including Mitel NuPoint Unified Messaging™ (UM), Mitel Speech Auto-Attendant, Mitel Unified Communicator (UC) Mobile, Mitel Audio & Web Conferencing (AWC), Mitel Customer Service Manager, Mitel Business Dashboard, and Teleworker Solution via an integration with the Mitel Border Gateway (MBG). This select combination of applications works together seamlessly, on a single server, to improve your ability to manage information flow amongst customers, partners, and suppliers to create a competitive advantage.
MAS integrates seamlessly with the Mitel 3300 IP Communications Platform (ICP), the Mitel 5000 Communication Platform (CP), and the Mitel Axxess® platform. Ongoing administration of the applications is completed via a user-friendly, web-based interface. Adding a user to one or several applications is easily accomplished using MAS.
Simplified management and single-server advantages translate into time and cost reduction associated with initial deployment and ongoing management overhead. All of which translate into more time focused on your business.
Mitel Business Dashboard
GN and Plantronics offer mobile headsets to address the cordless and mobile phone market, next-generation computer audio headset products for computer applications, and corded and cordless headsets for the office, small office / home office, and contact centers.
Mitel Customer Service Manager
As one application in the Mitel Applications Suite, a communications solution for small and medium-sized businesses, Customer Service Manager provides entry-level contact center functionality for effectively sharing calls amongst a team. Customer Service Manager extends general business telephony to include hunt-group and longest idle call routing, email routing, and historical and real-time reporting for up to 100 agents.
Mitel NuPoint Unified Messaging Standard Edition
Mitel NuPoint Unified Messaging™ (UM; formerly Mitel NuPoint Messenger IP®) Standard Edition is a full-featured and flexible unified messaging solution with a low total cost of ownership.
Mitel Audio and Web Conferencing
Mitel Audio and Web Conferencing (AWC) is a simple, cost-effective and scalable audio and web conferencing solution. AWC supports up to 200 audio and web conferencing ports and is the perfect solution for connecting people together quickly and simply, regardless of their location.
Mitel Teleworker Solution
For companies looking to cost-effectively optimize productivity, Mitel teleworking solutions allow employees "plug and work" access to the corporate voice and data network from home or on the road, seamlessly retaining all of the features and functionality enjoyed at the office.
Mitel Unified Communicator Mobile
Mitel Unified Communicator® (UC) Mobile (formerly Mitel Mobile Extension) empowers users with a single phone number and a single voice mailbox while providing them with access to the business communications features they need - anywhere, anytime.
